User Guide: Troubleshooting
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Last updated
Last updated
If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:
Restart your browser
Restart your computer or mobile device
Lock and unlock MetaMask
. Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.
Make sure you're running the latest version of MetaMask. If not, make sure you have your Secret Recovery Phrase backed up before upgrading.
Search the and for similar problems
Do not reset your wallet until a Support Agent tells you to
Remember, . Support agents cannot reverse transactions.
If you're experiencing a problem with a third-party platform, like a or , reach out to their support team first.
If you're looking for help, don't spam our Support team by asking the same question on multiple channels. This will only delay the reply.
Have you waited long enough? Blockchain is fast, but not instantaneous. How low did you set your gas? Are you transacting on a layer-2 chain that requires you to wait before removing funds?
? If you still need help, open a ticket following our instructions .