# User Guide: Troubleshooting

If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:

* Restart your browser
* Restart your computer or mobile device
* Lock and unlock MetaMask
* [Check Etherscan](https://metamask.zendesk.com/hc/en-us/articles/360057536611). Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.
* Make sure you're running the latest version of MetaMask. If not, **make sure you have your Secret Recovery Phrase backed up** before upgrading.
* Search the [Community Forums](https://community.metamask.io/) and [this Knowledgebase](https://metamask.zendesk.com/hc/en-us) for similar problems
* **Do not reset your wallet until a Support Agent tells you to**
* Remember, [MetaMask is a non-custodial wallet](https://metamask.zendesk.com/hc/en-us/articles/360059952212-MetaMask-is-a-non-custodial-wallet). Support agents **cannot reverse transactions.**
* If you're experiencing a problem with a third-party platform, like a [token swapping app](https://metamask.zendesk.com/hc/en-us/articles/4405506066331) or [blockchain videogame](https://metamask.zendesk.com/hc/en-us/articles/4404424659995), **reach out to their support team first**.
* If you're looking for help, don't spam our Support team by asking the same question on multiple channels. This will only delay the reply.
* Have you waited long enough? Blockchain is fast, but not instantaneous. How low did you set your gas? Are you transacting on a layer-2 chain that requires you to wait before removing funds?
* [**Did you use the bridge**](https://metamask.zendesk.com/hc/en-us/articles/4404424659995-User-Guide-Custom-networks-and-sidechains)?\
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  If you still need help, open a ticket following our instructions [here](https://metamask.zendesk.com/hc/en-us/articles/360058969391-How-to-contact-MetaMask-Support).