User Guide: Troubleshooting

If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:

• Restart your browser

• Restart your computer or mobile device

• Lock and unlock MetaMask

• Check Etherscan. Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.

• Make sure you're running the latest version of MetaMask. If not, make sure you have your Secret Recovery Phrase backed up before upgrading.

• Search the Community Forums and this Knowledgebase for similar problems

• Do not reset your wallet until a Support Agent tells you to

• Remember, MetaMask is a non-custodial wallet. Support agents cannot reverse transactions.

• If you're experiencing a problem with a third-party platform, like a token swapping app or blockchain videogame, reach out to their support team first.

• If you're looking for help, don't spam our Support team by asking the same question on multiple channels. This will only delay the reply.

• Have you waited long enough? Blockchain is fast, but not instantaneous. How low did you set your gas? Are you transacting on a layer-2 chain that requires you to wait before removing funds?

• Did you use the bridge? If you still need help, open a ticket following our instructions here.