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User Guide: Troubleshooting

PreviousHow to find and manage your MetaMask Extension on Chrome and FirefoxNextAccidentally sending funds to the wrong address

Last updated 2 years ago

If MetaMask isn't working the way you expected, there are some steps you can take on your own that often solve problems, without having to create a support ticket. Here are some of our top fixes:

  • Restart your browser

  • Restart your computer or mobile device

  • Lock and unlock MetaMask

  • . Block explorers are a wealth of information and offer much greater detail regarding the where, when, what, and who of transactions.

  • Make sure you're running the latest version of MetaMask. If not, make sure you have your Secret Recovery Phrase backed up before upgrading.

  • Search the and for similar problems

  • Do not reset your wallet until a Support Agent tells you to

  • Remember, . Support agents cannot reverse transactions.

  • If you're experiencing a problem with a third-party platform, like a or , reach out to their support team first.

  • If you're looking for help, don't spam our Support team by asking the same question on multiple channels. This will only delay the reply.

  • Have you waited long enough? Blockchain is fast, but not instantaneous. How low did you set your gas? Are you transacting on a layer-2 chain that requires you to wait before removing funds?

  • ? If you still need help, open a ticket following our instructions .

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